Responsibilities:

1. Responsible for service management and technical support to local agents,
keep communicating and cooperating with headquarters for local service strategy
setup;

2. Customer
satisfaction oriented, guide all distributors on how to better manage
their service team as per Headquarters instruction, and keep optimzing inside
and outside work procedure;


3. Provide training to distributors service team, keep improving the service
quality and customers' satisfaction;


4. Keep collecting end users' feedback and suggestions, and optimizing inside
and outside work flow;

5. Help to develop and manage service team and organize the value-added
service activity locally to increase the company image in the local market:



Requirements：

1. At least 4 years of customer service related experience in medical
industry, Patient Monitor/Ventilator/Anesthesia/Surgical product related
background will be preferred;

2. Bachelor's Degree Above, major in engineering or equivalent; preferably
specialized in Biotechnology, Biomedical equipment or equivalent.

3. Strong coaching and leadership skills, ability to motivate internal
employees and outside partners;

4. Good communication skills and customer service awareness, strong sense of
responsibility, full of team spirit.